Online IRC Support (Rules)

This page describes the IRC rules for #unreal-support on irc.unrealircd.org.

Most important:

1. The channel language is English
2. Always make sure you invested some time yourself in solving your problem. You don't have to spend an hour before you ask for help, but a few minutes searching prior would be great. This means checking the following:
   • FAQ (Frequently Asked Questions)
   • UnrealIRCd documentation
   • The forum may also be of help
3. What we support is UnrealIRCd. Some people may occasionally help with services, but don't be surprised if we refer you to elsewhere if you ask for support for non-UnrealIRCd products.
4. Only UnrealIRCd 6 is supported. Do not ask for support or how to get old unsupported versions, like 5.x, 4.x, 3.2.x.
5. DO NOT JUST ASK IF YOU CAN GET HELP, instead, Say: “I need help, <the question here>“. We will take this as a sign that you read these rules.
6. No pasting! If you need to paste multiple lines, use https://0bin.xyz/
7. We do not support or help with spying on users (m_spy, +I, m_eye, monitor, etc). Discussing such things WILL get you banned!
8. Please understand that the people who (might) help you in #unreal-support are volunteers. There is no obligation to help you, and we may not be available all the time.
9. Do NOT message people without asking for permission first.

Other rules:

1. Off-topic chat is fine, as long as it does not get in the way of support. You're generally free to voice your opinion on anything, even if it is on the extreme end, but.. see next.
2. It is NOT ok to hate or hurt people on a personal level, such as on race, gender or sexual preference.
3. Tampering with the IRCd source (changing version string, colored nicks, anything..) makes the software not our responsibility, hence we reserve the right to deny you support.
4. Don't join other channels on the network in order to get help. It's not going to get you anything but a kick/ban. For support use #unreal-support only!
5. Use common sense. Don't flood, don't spam, no excessive ?? or !!. Do not highlight all ops. Don't tell people to fuck off. Don't threaten people. Show respect towards those helping you and to others. Getting help is a privilege, NOT a right. Do not demand support!
6. Do not paste your entire configuration file and expect us to find and fix the errors for you. UnrealIRCd tells you exactly where in the config file the errors are. We are here to help you fix the errors, not to fix the errors for you.

Helping out:

1. Feel free to stick around to help other people!
2. When someone asks a question about UnrealIRCd don't just tell to 'RTFM' or to 'Google it'. Try to point to the correct UnrealIRCd documentation article/section. We are here to help, and not to give people a hard time.
3. For questions unrelated to UnrealIRCd (general networking, general Linux help, services questions or something even completely off-topic), you may help but also feel entirely free to point people to elsewhere.
4. If you would like to be a supporter for UnrealIRCd, we promote people who are active on the channel and show a good ability to help with UnrealIRCd.